Remote Monitoring Questions
- All that was installed was
help files. What's wrong?
- I type in my password and it
says "Password Incorrect". What's wrong?
- I execute ispynow.exe but nothing
- When I attempt to rename ispynow.exe,
I get a message saying that the program couldn't be opened
because it was already running. What's wrong?
- I purchased iSpyNOW, but I
did not receive a download. What do I do?
- What file do I send to the
remote machine to be monitored?
- How do I send the iSpyNOW module
to someone without them knowing it is a spy program?
- When the remote user executes
iSpyNOW, do any windows or messages pop up?
- Where do I go to view the logs
on the remote machine?
- When trying to connect to the
remote computer, I get a "Server Not Found" message.
- The remote user rebooted the
PC and I cannot connect anymore. What's wrong?
- Do I have to specify 8943 in
the website address when connecting to the remote machine?
- How do I uninstall an iSpyNOW
module on a remote machine?
- When connecting to the remote
machine, I receive Apache web server errors. What's wrong?
- What does iSpyNOW record?
- Do I need any special software
to view logs remotely?
- I lost my password. How do
I retrieve it?
- Why am I not receiving a read
- Will iSpyNOW be picked up by
- Is there a subscription fee
associated with iSpyNOW?
- Will iSpyNOW work on AOL and
other dial up connections?
- What Operating Systems is iSpyNOW
- I lost my product order ID,
how do I get it back?
- I did not receive my copy
of iSpyNOW, where can I get it?
that was installed was help files. What's wrong?
You have received more than just documentation manuals.
To locate the ispynow.exe module, you will have to browse
to the directory you installed iSpyNOW into [Default is
type in my password and it says "Password Incorrect". What's
There are a number of reasons why this is occurring. The
most obvious reason is that you are using an incorrect password.
Ensure that you are using the password specified in "Password
- IMPORTANT!!.txt" file located in the installation directory
of iSpyNOW [Default is C:\Program Files\iSpyNOW].
Also, ensure that your browser supports, and is allowing
and the only way for your password to be encrypted is by
to your browsers help file for information on turning on
execute ispynow.exe but nothing happens!
This is perfectly normal. iSpyNOW was developed to be a
program that ran in complete in total stealth, so that the
user on the PC would NOT know that it is running. If you
have executed the ispynow.exe, it is in fact working, you
just do not see it, as it is running in hidden mode.
iSpyNOW offers no "visible" mode. To stop the ispynow.exe
module from monitoring your PC usage, run the "uninstall-ispynow.exe"
file located in your installation directory [Default is
C:\Program Files\iSpyNOW] to stop iSpyNOW from running on
I attempt to rename ispynow.exe, I get a message saying that
the program couldn't be opened because it was already running.
This simply means that you cannot rename ispynow.exe because
it is running already. To stop iSpyNOW from running, simply
run the "uninstall-ispynow.exe" file located in your installation
directory [Default is C:\Program Files\iSpyNOW]. Once the
uninstall utility has disabled iSpyNOW from running, you
can freely rename the ispynow.exe module.
purchased iSpyNOW, but I did not receive a download. What
do I do?
If you have purchased iSpyNOW, but did not download it after
ordering it, or you have lost your copy, you may contact
our support team.
Please e-mail the support
team with a request for an additional iSpyNOW installation
unit, your order ID, and your name. They will verify that
you are indeed a registered customer, and will deliver you
a new copy of iSpyNOW electronically.
file do I send to the remote machine to be monitored?
The file you will send to the remote machine [or place on
the machine yourself] is the ispynow.exe module located
in your iSpyNOW installation directory [Default is C:\Program
Files\iSpyNOW]. You can rename this file accordingly before
sending it out via email if you wish to do so.
do I send the iSpyNOW module to someone without them knowing
it is a spy program?
iSpyNOW is intended to be a hidden, stealth monitoring solution.
However, it is not supposed to be used for any malicious
purposes. We will not offer any suggestions for placing
this on a PC in which the user is not aware that it is being
used to monitor their activity. If you plan on using this
program in violation of the disclaimer, you must uninstall
the software immediately.
the remote user executes iSpyNOW, do any windows or messages
No. When the iSpyNOW module is executed on the remote machine,
the user will not see any windows, messages, pop ups, or
alerts. iSpyNOW runs in complete and total stealth, which
means the user will not receive any notification that they
software is running.
However, as stated in the license agreement, it is necessary
that you tell the user that they are being monitored before
you send them the iSpyNOW module.
Remote Monitoring Questions
do I go to view the logs on the remote machine?
To view the logs stored on a machine running iSpyNOW, you
will need to have a web browser [with an active internet
connection] and the IP address of the machine running iSpyNOW.
Once you have obtained the IP Address of the remote machine
[this is explained thoroughly in the included iSpyNOW help
file], you simply type in the following address into your
favorite web browser:
replace the [ip address] with the IP Address of the
remote machine, and hit the "Go" button. If everything was
typed in correctly, you should be welcomed with the iSpyNOW
Control Panel login page!
trying to connect to the remote computer, I get a "Server
Not Found" message.
This means that the computer you are trying to connect to
is NOT connected to the internet, or they have a firewall
or router running that is blocking outside connections.
If this is the case, you will need to open up the correct
port  on the remote machines router or firewall.
remote user rebooted the PC and I cannot connect anymore.
If the remote user shutdown/rebooted/logged off the machine,
and you can not connect when the computer comes back online,
that means that the user has a dynamic IP Address rather
than a Static IP Address. This is common for dial up Internet
Service Providers such as AOL, Compuserve, Earthlink, NetZero,
etc. If this is the case, you will need to either resend
the ispynow.exe module to the remote machine, or obtain
the remote machines IP Address from the remote user before
you can connect to the iSpyNOW Control Panel again.
I have to specify 8943 in the website address when connecting
to the remote machine?
Yes - the port 8943 tells the web browser to connect on
port 8943, which is the that iSpyNOW opens u p on the remote
machine for remote connections. If this port is not specified,
then the web browser will default to port 80, which will
likely return DNS or Server errors.
do I uninstall an iSpyNOW module on a remote machine?
To stop iSpyNOW from running on a machine, simply send the
file, or run the file "uninstall-ispynow.exe" on the machine
that contains a running iSpyNOW module.
connecting to the remote machine, I receive Apache web server
errors. What's wrong?
This means that you are connecting to the remote machines
IP Address, but you are NOT specify the correct port to
connect to in the URL. Ensure that you are connecting to
the correct IP Address, and that you append ":8943" to the
end of the URL. Refer to the iSpyNOW documentation for more
information on connecting to a machine running iSpyNOW.
Commonly Asked Questions
does iSpyNOW record?
iSpyNOW records all of the following:
and Images sent the clipboard.
iSpyNOW will ALWAYS be recording PC activity, which means
you can view all of the stored logs in REAL TIME or at a
later date and time.
I need any special software to view logs remotely?
All the is required for viewing the iSpyNOW logs is a web
browser. No additional client software packages need to
be installed. By using the web browser as the log viewer
medium, it gives you the flexibility to view the logs from
anywhere in the world, without having to carry around bulky
lost my password. How do I retrieve it?
If you have lost you password, and the file "Password -
IMPORTANT!!.txt" does not exist in your iSpyNOW installation
directory [Default is C:\Program Files\iSpyNOW], then you
should contact our support
team. When e-mailing the support team, include your
product ID, your first and last name, and your registration
code. Once your information has been verified, we will send
you your assigned password.
am I not receiving a read receipt?
If you do not receive a read receipt, and you KNOW that
the remote user has viewed the e-mail containing the iSpyNOW
deploy module, then this means that the e-mail client the
remote user used to view the e-mail does NOT support read
receipts. If this is the case, you will have to ask the
user to reply to the e-mail, or ask them directly for their
iSpyNOW be picked up by virus scanners?
Our software is NOT a VIRUS or a "TROJAN HORSE". It will
not be detected by virus scanners or any other type of virus
there a subscription fee associated with iSpyNOW?
There is currently NO SUBSCRIPTION FEE associated with iSpyNOW.
The only fee you are required to pay is the $79.99 one time
fee for a single user license. After the initial $79.99
fee, you will not be billed from again.
iSpyNOW work on AOL and other dial up connections?
Yes - iSpyNOW will work on all lan and dial up connections.
iSpyNOW is equipped with an intelligent monitoring feature
that detects dynamic ip addresses and emails the new ip
address to you when a dial up connection has been made.
Operating Systems is iSpyNOW compatible with?
iSpyNOW is currently compatible with Windows 95/98/ME/NT/2000/XP.
Our software has been tested thoroughly, and has been proven
to work on all 32-bit platforms of Windows.
Note: For best results, ensure that you are using the most
current build of your Windows operating system. If you are
unsure if you are running the newest build of your version
of Windows, we suggest you visit the Windows
lost my product order ID, how do I get it back?
If you have lost your product order ID, you can retrieve
it at the following website. Keeping track of your order
ID is very important, as it is your key to the iSpyNOW members
area. We suggest you write it down and store it in a safe
place, so you will always have it handy.
here to retrieve your order ID!
did not receive my copy of iSpyNOW, where can I get it?
If you did not receive your download, or you need to redownload
iSpyNOW because you lost your original copy, you can log
into your members account and download the newest version
of iSpyNOW. To log in to the members area, you will need
your order ID ready. This was given to you when you purchased
immediate download -
You could be spy monitoring in minutes ...
for remote iSpyNow install, Simply send an email to the target!